Effective Date: September 01, 2024
FeedFlex Creatives Creatives (referred to as “FeedFlex Creatives,” “we,” “our,” or “us”) provides this Privacy Policy to inform you of our policies and procedures regarding the collection, use, and disclosure of personal information we receive via our website (the “Site”) and through the use of any services provided by us through the Site (the “Services”). This Privacy Policy may be updated from time to time. We will notify you of any material changes by posting the new Privacy Policy on the Site. Your use of the Site and/or any of our Services following any such notice will signify and constitute your assent to and acceptance of such revised Privacy Policy. Unless otherwise defined in this Privacy Policy, capitalized terms used herein have the same meanings as in our Terms of Service.
1. Information We Collect
Our primary goals in collecting information are to provide and improve our Services, to administer your orders, to communicate with you, and to enable users of the Site to enjoy and easily navigate the Site. When you wish to contact us, create an account on the Site, edit account details, purchase products or services via the Site, use some of our Services, or when you join our mailing lists, we will ask you for certain Personal Information. When we refer to your “Personal Information” in this Privacy Policy, we mean information that identifies, describes, relates to, references, or is capable of being associated with, or could reasonably be linked, directly or indirectly, to you. We may also collect other information generated when you use our Site or Services that is not linked or otherwise associated with you, and such information is not subject to the terms of this Privacy Policy. Depending on how you use our Site and/or our Services, we may directly collect the following types of Personal Information from you:
- Your name
- E-mail address
- Shipping address
- Billing address
- Credit card account number
- IP address
- Telephone number
- Online identifiers you use, such as your username, social media handles, and other similar types of identifiers.
2. Legal Basis for Processing
Under the General Data Protection Regulation (GDPR), we process your Personal Information based on the following legal grounds:
- Consent: When you have given your explicit consent for us to process your Personal Information for specific purposes.
- Contractual Necessity: When processing is necessary to perform a contract with you, such as to provide our Services, or to take steps at your request before entering into such a contract.
- Legal Obligation: When processing is necessary to comply with a legal obligation to which we are subject.
- Legitimate Interests: When processing is necessary for the purposes of our legitimate interests, provided that your interests and fundamental rights do not override those interests.
3. Information from Social Networking Sites
Our Service may include interfaces that allow you to connect with social networking sites (each an “SNS”). If you connect to an SNS through the Site, you authorize us to access, use, and store the information that you agreed the SNS could provide to us based on your settings on that SNS. We will access, use, and store that information in accordance with this Policy. You can revoke our access to the information you provide in this way at any time by amending the appropriate settings from within your account settings on the applicable SNS.
4. Information Automatically Collected
When you visit our Site, some information is automatically collected. For example, when you visit our Site your computer’s operating system, Internet Protocol (IP) address, access times, browser type, and language, and the Site you visited before our Site are logged automatically (“Usage Information”). We also collect information about your usage and activity on our Site.
- Cookies: We may automatically collect information using “cookies.” Cookies are small data files stored on your hard drive by a Site. Among other things, cookies help us improve our Site and your experience. We use cookies to see which areas and features are popular and to count visits to our Site. We use two broad categories of cookies: (1) first-party cookies, served directly by us to your computer or mobile device, which are used only by us to recognize your computer or mobile device when it revisits our Services; and (2) third-party cookies, which are served by service providers on our Services, and can be used by such service providers to recognize your computer or mobile device when it visits other sites. Further information about cookies, including how to see what cookies have been set on your computer or mobile device and how to manage and delete them, can be found at https://www.allaboutcookies.org/ and, if you are in the European Union (EU), https://www.youronlinechoices.com/uk/.
- Web Beacons: We may collect information using web beacons. Web beacons are electronic images that may be used on our Site or in our emails. We use web beacons to deliver cookies, count visits, understand usage, and to tell if an email has been opened and acted upon.
- Local Shared Objects: We may use local shared objects, also known as Flash cookies, to store your preferences such as volume control or to display content based on what you view on our Site to personalize your visit. Third-party partners provide certain features on our Site and Services and display advertising based on your web browsing activity using Flash cookies to collect and store information. Flash cookies are different from browser cookies because of the amount of, type of, and way in which data is stored. Cookie management tools provided by your browser usually will not remove Flash cookies. To limit the websites that can store information in flash cookies on your device, you can use the Adobe Settings Manager available at: http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html.
- Google Analytics: We use Google Analytics, a web analytics service provided by Google, Inc. (“Google”), to better assist FeedFlex Creatives in understanding how the Site is used. Google Analytics will place cookies on your computer that will generate information that we select about your use of the Site, including your computer’s IP address. That information will be transmitted to and stored by Google. The information will be used for the purpose of evaluating consumer use of the Site, compiling reports on Site activity for FeedFlex Creatives use, and providing other services relating to Site activity and usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. You may refuse the use of cookies by selecting the appropriate settings on your browser. Please note that by doing so, you may not be able to use the full functionality of the Site. The use of cookies by Google Analytics is covered by Google’s Privacy Policy, available at: https://policies.google.com/privacy.
5. Information Collected from Other Third Parties
We may receive your Personal Information from third-party business partners, such as social media sites, ad networks, and analytics providers. We may also receive your Personal Information from others that refer you to our Sites and/or Services.
6. Use of Information
We use your Personal Information collected for the purposes described in this Policy. Specifically, we may use your Personal Information to:
- Operate and improve our Site and Services;
- Understand you and your preferences to enhance your experience;
- Track, collate, and analyze your use of our Site and Services;
- Process and deliver contest entries and rewards;
- Respond to your comments and questions and provide customer service;
- Provide and deliver products and Services you request;
- Send you related information, including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages;
- Facilitate your participation in surveys, promotional offers, contests, or sweepstakes;
- Communicate with you about new contests, promotions, rewards, upcoming events, and other news about products and Services offered by us and our selected partners; and
- Link or combine it with other Personal Information we get from third parties to help understand your needs and provide you with better service.
7. Sharing of Information
We do not share your Personal Information with third parties except in the following circumstances:
- Affiliates and Subsidiaries: We may share your Personal Information with our affiliates and subsidiaries with the understanding that they will treat such information consistent with this Privacy Policy.
- Third-Party Service Providers: We may share your Personal Information with our third-party vendors, consultants, and other service providers who work for us and need access to your information to provide you with products, services, or information that you request. For example, we use Google (google.com/data-and-privacy) to facilitate our email communications.
- Other Third Parties: We may share your Personal Information with appropriate third parties if we believe it is necessary, in our reasonable discretion, to (i) comply with laws or to respond to lawful requests and legal processes, including to respond to requests from public and government authorities to meet national security or law enforcement requirements; (ii) protect the rights and property of us, our agents, customers, members, and others including to enforce our agreements, policies, and terms of use; or (iii) in an emergency to protect the personal safety of FeedFlex Creatives, its customers, or any person.
- Corporate Restructuring: We may share your Personal Information in connection with or during negotiation of any merger, financing, acquisition, or dissolution, transaction, or proceeding involving the sale, transfer, divestiture, or disclosure of all or a portion of our business or assets to another entity.
- With Your Consent: We may share your Personal Information with third parties where you have provided consent to such sharing.
We may also share aggregated anonymous or de-identified information. When we use the term “anonymous data,” we are referring to data and information that does not permit you to be identified or identifiable, either alone or when combined with any other information available to a third party. We may create anonymous data from the Personal Information we receive about you and other individuals whose Personal Information we collect. Anonymous data might include analytics information and information collected by us using cookies. We make Personal Information into anonymous data by excluding information (such as your name) that makes the data personally identifiable to you. We use this anonymous data to analyze usage patterns in order to make improvements to our Services.
8. Data Subject Rights Under GDPR
If you are located in the European Union (EU), you have certain rights with respect to your Personal Information under the General Data Protection Regulation (GDPR). These rights include:
- Right of Access: You have the right to request access to the Personal Information we hold about you and to obtain information about how we process it.
- Right to Rectification: You have the right to request that we correct any inaccuracies in your Personal Information.
- Right to Erasure (“Right to be Forgotten”): You have the right to request that we delete your Personal Information when it is no longer necessary for the purposes for which it was collected, or when you withdraw your consent.
- Right to Restriction of Processing: You have the right to request that we restrict the processing of your Personal Information under certain circumstances, such as when you contest the accuracy of the data.
- Right to Data Portability: You have the right to receive your Personal Information in a structured, commonly used, and machine-readable format and to transmit that information to another controller.
- Right to Object: You have the right to object to the processing of your Personal Information based on our legitimate interests or for direct marketing purposes.
To exercise any of these rights, please contact us at Veronica@feedflexcreatives.com. We will respond to your request in accordance with applicable laws.
9. International Data Transfers
If you are located in the EU, the personal information we collect may be stored and processed in any country in which we or our affiliates, suppliers, third-party electronic payment processors, and/or financial institutions or agents maintain facilities. This may include countries outside the European Economic Area (EEA) where the level of protection of personal data is not as high as in the EU. In such cases, we will ensure that appropriate safeguards are in place to protect your Personal Information, including the use of Standard Contractual Clauses approved by the European Commission, or by relying on your explicit consent.
10. Retention of Personal Information
We retain your Personal Information for as long as necessary to fulfill the purposes for which it was collected and to comply with our legal obligations, resolve disputes, and enforce our agreements. The retention period may vary depending on the nature of the data and the purposes for which it was collected.
11. Payment Card Information
We do not collect, store, or process any payment card information. Instead, we rely on Stripe to facilitate any payment card transactions. For more information about Stripe’s privacy practices, please see: https://stripe.com/us/privacy.
12. Email Opt-Out and Disabling Cookies
- Email Opt-Out: You may opt-out of receiving promotional emails from us by following the instructions in those emails or sending a message with your request and the subject line “EMAIL OPT-OUT REQUEST” to Veronica@feedflexcreatives.com. If you opt-out, we may still send you non-promotional emails, such as emails about your accounts or our ongoing business relations.
- Disabling Cookies: Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Site and Services.
13. Third-Party Sites and Links
Our Site and Services may contain links to third-party sites and features. This Policy does not cover the privacy practices of such third parties. These third parties have their own privacy policies, and we do not accept any responsibility or liability for their sites, features, or policies. Please read their privacy policies before you submit any data to them.
14. Children’s Information
Our Site and Services are not directed at children under the age of 13. If you are under 13, you may not access, attempt to access, or use our Site or Services. We do not knowingly collect or allow the collection of Personal Information via the Site or Services from persons under the age of 13, pursuant to applicable law and regulations. If we learn that we have collected the Personal Information of someone under the age of 13, we will take appropriate steps to delete this information. If you are a parent or guardian of someone under the age of 13 and discover that your child has submitted Personal Information to us, you may contact us at Veronica@feedflexcreatives.com and ask us to remove your child’s Personal Information from our systems.
15. Information Security
We take reasonable organizational, technical, and administrative steps to help protect Personal Information against loss, misuse, unauthorized access, or disclosure. Unfortunately, no transmission or storage system can be guaranteed to be completely secure, and transmission of information via the internet is not completely secure.
16. Changes to This Policy
We may change this Policy from time to time. If we make any changes to this Policy, we will change the “Effective Date” date above. If we make any material change(s) to the Policy, we will post a notice on our Site prior to such changes(s) taking effect. Your continued use of the Site and/or any of our Services after the changes have been made will constitute your acceptance of the changes. Therefore, please read any such notice carefully. If you do not wish to continue using the Site or our Services under the new version of this Privacy Policy, please stop using the Site and our Services.
17. Contacting Us
If you have any questions about this Privacy Policy, please contact us at privacy@feedflexcreatives.com